Exchanges & Returns Policy

Exchanges or returns can be made within 30 days of receiving the goods. If you’d like the item in a different size, we will collect the item for free at an address of your choice, adjust the size and return it to you at our cost.

We do not offer refunds or pay shipping costs for change of mind. If a piece is not quite right, you will be provided with an online store credit voucher which is valid for 1 year. Please note that shipping costs, customs duties and taxes are not refundable by Gerda Goosen Jewellery. However, you may be able to recover duties and taxes by contacting your local customs bureau or by hiring a customs broker.

I do not offer exchanges or refunds on sale items. All sales are final.

To return your item/s:

  1. Post or courier the item/s still in their original condition to:
    Attention: Sean Moolman
    308 The Falls
    5 Churchill Close
    Tyger Valley, 7530
    South Africa

    I strongly recommend that all returns posted to Gerda Goosen Jewellery have a tracking number. Gerda Goosen Jewellery is not responsible for any returns that go missing or lost on their way to me. All return shipping costs are the responsibility of the customer. A further delivery charge will be required for sending out exchanges.

  2. Once your item has been received, the return will be processed within 5 business days and you will be emailed a store credit voucher in the form of a gift voucher. If a refund has been made, you will be credited to the same payment method used to make the original order. Processing time can vary between banks so please allow up to 10 business days for the refund transaction. Refunds or exchange credits are made to the original amount paid minus shipping costs.

Defects / damage

I check every piece for any defects or damage before it is dispatched to you. Should you receive an item that is not in perfect condition please contact me immediately, by filling in the form on the “Contact” page for immediate feedback. Please note that all my jewellery is handmade and that some pieces have a ‘worn’ or ‘aged’ look by design.

Repeated Returns

I offer a flexible returns policy to make your online shopping experience pleasant and easy. I do monitor the number of returns made by customers and continued returns in breach of Gerda Goosen Jewellery terms and conditions will be flagged and may, at my discretion, lead to the closure of your Gerda Goosen Jewellery account or future orders being refused.

If this applies to your account, I will be in touch.

Size, Colours and Patterns

I have made every effort to display as accurately as possible the size, colours and patterns of the pieces that appear on the website. However, as I make every piece by hand and as computer monitors and device screens vary, I cannot guarantee that the piece you receive will be an exact replica of the item photographed or that your monitor’s display of any colour will be completely accurate. Note that my bangles are slightly oval in shape by design – they have a better fit than round bangles.